In this course, participants will discover the importance of Emotional Intelligence and its role in promoting an effective, collaborative workplace. Through a deep understanding of Emotional Intelligence Theory, and by building their emotional vocabularies, participants will hone their self-awareness and improve their leadership skills. Participants will develop practical tools for leveraging Emotional Intelligence to foster better relationships with colleagues and clients.
By the end of this course, you’ll learn:
- The theory behind Emotional Intelligence and its application in the workplace
- How to build self-awareness, and how it improves leadership skills
- The ability to use Emotional Intelligence to help meet client goals
- How to use Emotional Intelligence to reduce risk in the workplace